Last update: 15/10/2020

This is the Network Place of Society

Jesenski i Turk d.o.o.

Jure Kaštelana 19, 10000 Zagreb

OIB: 40195112114,

Commercial Court in Zagreb, MBS: 00835277

Account opened in Zagrebačka banka under number HR5323600001101416180

Share capital: HRK 20,000.00, paid in full in cash

Legal representatives: Adriana Pletikos, director and Mišo Nejašmić, director

Contact: jesenski-turk@jesenski-turk.hr; +385 (0)1 38 45 050 or via the direct contact form on the Website.

Applicability

At this Network Site, the company Jesenski i Turk d.o.o. ("JiT") provides information society services to end users. The use of this Website by all end users is governed by these General Terms and Conditions and the Privacy and Cookies Policy ("Terms").

These Terms apply to every visit and every use of this Website and to all information, content and / or services that can be accessed on or through this Website ("Information").

The Terms form an integral part of all contractual relationships concluded between end users and JIT due to the use of this Network Site and the services provided through it by JIT. End Users agree to apply these Terms whenever they use the services provided on this Network Site. Please read these Terms and Conditions carefully and, if necessary, save a copy for your own use.

Please note that these Terms may change over time. These amendments will take effect immediately upon publication of the amended Terms. All changes and / or additions will be published on this Web site with an indication of the date of the last change in their header, from which date the last updated version of the Terms will apply. Users are advised to check the Terms regularly for possible changes. If you do not agree to the terms of the Terms, do not use this Website and the services provided through it. The use of the Site by the user after notification of changes will be considered as consent to the published changes. JIT hereby excludes its liability for any damage caused to users, registered users or third parties due to the user's failure to become aware of such changes.

Each of these provisions of the Terms is considered an individual provision and as such has a separate effect. In the event that any provision or provisions of these Terms are declared null and void, the nullity of these provisions will not affect other provisions of the Terms and the Terms will remain in effect for the remainder.

These Terms (as well as the entire content on the Website) are available only in the Croatian language and are governed by Croatian law. Any ambiguities or disputes that may arise from the use of the Site or are related to the use of the Site JIT and users will try to resolve amicably, peacefully. In case of impossibility of such dispute resolution, the dispute shall be resolved by courts in the Republic of Croatia. Special rules on how to resolve disputes apply to end-users who are considered consumers, in accordance with Regulation (EU) No 182/2011. 524/2013 of 21 May 2013 on the online resolution of consumer disputes EU disputes, which establishes an ORS platform which you can access via the link.

Rights and obligations of users

End users are solely responsible for their use of the Website, as well as for protecting the confidentiality of passwords and other user data for accessing the Website. End users are solely responsible for providing the equipment they use to access the Site.

By accepting these Terms, users declare that their actions and / or their use of the Website will not restrict or disable other users in its use and that they will not act in a manner contrary to the positive regulations of the Republic of Croatia. This applies in particular to the use of the Site in a way that would harm JIT and / or infringe the rights of third parties. If the user acts in this way, JIT reserves the right to restrict or terminate access to the Network Site to the end user, and the end user undertakes to indemnify JIT and its representatives or associated companies. For the purpose of determining compliance with this obligation, JIT may monitor the content on the Website and remove from the Website content that it deems to be contrary to the Terms or positive regulations of the Republic of Croatia. However, JIT is not responsible to end users for the behavior of other users on the Website or for the content that is thus posted on the Website. End users are aware of the possibility that content and / or services provided through this Network Site may become unavailable during its operation. Such unavailability may be caused by various events beyond the control of JIT, as a result of which JIT cannot be held liable for any damages, losses or damages incurred by end users as a result of such events. JIT, as well as its agents or affiliates, shall not be liable for any damage that may occur to users and / or third parties as a result of using or as a result of not being able to use the Site. The website may also contain third party content, which JIT does not control, does not guarantee its completeness, accuracy or truthfulness, nor is it responsible for it.

Intellectual property

This Site as well as its content may be protected by appropriate intellectual property rights, such as, for example, copyright, trademark law (ie registered trademark or so-called trademark), industrial design law and others. Use of content available on the Website, such as texts, photographs, images, drawings, logos, audio and / or video recordings, applications and any other computer programs, proprietary product names, etc. ("Materials") is permitted only for personal non-commercial purposes and only in the manner provided for in view of the nature, subject matter and purpose of this Site. Reproduction (ie, duplication, copying, downloading, etc.), distribution (for example, sale, sharing, or exchange, rental, etc.), communication to the public (for example, by posting on other websites or social networks or otherwise) is prohibited, or processing (ie changing, adapting, etc.) of the Material without the prior written permission of JIT. Violation of this prohibition may result in infringement of intellectual property rights, which entails, inter alia, liability for damage and / or for a misdemeanor or criminal offense.

Protection of personal data

JIT processes the personal data of the end users of this Network Site, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. 95/46 / EC (General Data Protection Regulation) and the Privacy Policy and the Cookie Policy. Please be sure to read these Rules to familiarize yourself with the processing of your personal data in connection with the use of this Website, including in particular the provisions on cookies, as well as general information on the legal basis and purposes of processing personal data, categories of personal data we process, their recipients, the terms of their storage, technical and organizational measures to protect personal data and the rights you have in relation to the processing of your personal data.

Sales and ordering services of available products

These Terms and Conditions also regulate the procedure for concluding a contract between the end user and JIT, for the purchase and delivery of products available on the Network. Users are advised to study this part of the Terms carefully before using the services of buying and selling and ordering available products, and especially before concluding a contract with JIT, because it contains important information for users. Below are the various stages that follow in the process of buying and ordering available products, the content of the contractual relationship that will be concluded between the user and other important information, all in accordance with the provisions of the Consumer Protection Act on distance contracts. JIT reminds the users that the Terms are an integral part of the contract that will be concluded between them and JIT, and that the Terms are offered and the contract is concluded only in Croatian.

Product prices, availability, payment methods

The prices expressed in the part of the Network where the sale of products is enabled represent the final prices of available products. All prices are expressed in EUR and include value added tax (VAT). Purchase and delivery of available products are made on the basis of prices expressed and calculated on the day of the order, regardless of the date of delivery.

The availability of products in the part of the Network where the sale of products is enabled depends on a number of factors. JIT will make appropriate efforts to ensure the availability of all products, but this will not be possible at all times. When ordering each of the products, all applicable availability restrictions will be indicated on the Web site. The images of the product on the Web site are illustrative only, and the product to be delivered does not have to correspond exactly to the image of the product at the time of ordering.

JIT retains the possibility of applying special prices in relation to certain categories and / or quantities of products, certain categories of users or special prices that will be available to users in another way. In the case of special prices, due to restrictions on the availability of certain products, promotions or discounts, the part of the Network where the sale of products is allowed will indicate such special prices that will be applicable during the special conditions of availability, promotions or discounts. In such a case, in addition to the special price, the users will be indicated the period of the special price, but also the original price for the purpose of enabling comparison.

It will be possible to pay for the selected products by credit card, by entering the appropriate data, cash on delivery, Virman - payment to the account and cash if the delivery in one of the bookstores is chosen as the delivery option. The following credit cards are accepted: Visa, Maestro, MasterCard, Diners.

Delivery

During the order process, the user is obliged to indicate the address to which the purchased products will be delivered, in accordance with the menu in the purchase process. When the order is received by JIT and prepared for delivery, users will be notified at the specified e-mail address.

JIT ensures delivery in Croatia and abroad. For the delivery of packages within Croatia, JIT uses the services of delivery services and the Croatian Post. JIT uses Croatian Post services to deliver packages abroad. Shipping prices are listed on the Online Site here.

Purchased products are delivered to the user at the address specified in the purchase process. The order can be taken over either directly by the user or by one of the members of his household, in which case the user is obliged to indicate this when ordering. In the circumstances of restrictions on movement due to health measures taken to prevent the spread of infection (as, for example, in the case of the COVID-19 pandemic), delivery will be made in accordance with these restrictions, contactless. In case of impossibility of delivery, the User will be notified separately.

The process of buying and selling available products on the Web site

Once you have selected the desired product and the desired quantity, you can add it to your cart without any obligation by clicking the "Add" button. You can always view the contents of the cart without any obligation by clicking on the cart, and change the number of products or remove them from the cart. To purchase the products you have added to the cart, click "Checkout". You will need to enter the requested information, select a payment method and confirm the information provided. You can cancel the ordering process at any time or complete it by clicking on the "Checkout" button. You can correct and / or change your information at any time during ordering before you send us your order, or before clicking on the "Payment by card" button. Please review your order carefully before clicking on the "Card Payment" button, as it is not possible to change or correct the order after you send us your order.

Upon completion of the purchase process on the Online Site, the user will receive an automatically generated e-mail with the order confirmation and invoice to the e-mail address specified by him without delay. At that point, your order became final with the information you received in the automatically generated e-mail and a current sales contract was concluded between you and JIT, with a limited duration until the delivery of the ordered products. It is an automatic message that is generated upon completion of the purchase process and which contains all the data in accordance with the relevant regulations, especially the user's data, ordered items, their prices and delivery information. In case you did not receive such an e-mail message after completing the purchase, make sure that you have entered the correct e-mail address and that it works correctly (the mailbox is full, the e-mail message is in the spam folder, etc.). In case the e-mail address is entered correctly and works in the usual way, make sure you have completed the purchase process. If necessary, after a certain amount of time, repeat the purchase process.

How to use the Site: the possibility of registration and purchase in the status of "Visitor"

Users are authorized to use the Site without special registration. If such users decide to buy, they can shop in the status of "Visitor" and will have to enter only those data that are necessary to complete the process of selling and delivering available products.

Users who wish to register on the Site may do so in the section of the Site marked "Registration". In the registration process, users will enter their data and receive a username equal to their e-mail address, which they will be able to use for the purpose of future visits to the Website and future purchases. Registration is also possible during the purchase process, for users who already enter their data in the status of "Visitor" in order to complete the purchase process. Users will have the option to register automatically by checking the box provided in such a way that the Network Place system remembers the data they entered during the purchase process as their registration data.

Users, regardless of the method they used during registration, are authorized to change their user data in an appropriate manner at any time. JIT will provide users with technical means for recognizing and correcting incorrect data entry, both in the registration process and in the purchase process. However, users are obliged to check the correctness and accuracy of the entered data when entering their data for the purpose of registration, or for the purpose of purchasing on the Online Site. The entered data will be considered relevant by JIT and based on the above will fulfill its obligations under these Terms.

When registering on the Website, JIT will ask users whether they agree to be notified of the special conditions of sale, promotions and discounts applicable on the Website at the e-mail address they have indicated. In the event that the user agrees and until the user withdraws his consent (to which he is authorized at any time), his e-mail address will be used to send commercial communications by JiT. All such e-mails that the user receives will be clearly marked as commercial communications, with clear information about the JiT as the sender and the ways in which the user can unsubscribe to no longer receive such e-mails.

Complaints

The ordered items will be stacked in the usual way, in order to minimize the risk of products being damaged during transport or delivery. The risk of accidental damage or loss passes to the user upon receipt of the product. The user is obliged to inspect the shipment upon collection, and immediately report any visible damage and / or defects and, in the case of visible defects, refuse to accept the damaged shipment / defective shipment. In case the user after receiving the ordered products determines that he has not received the appropriate order (some items are missing, not in proper condition, the wrong items were delivered, etc.), he is obliged to immediately notify JiT at: jesenski-turk@jesenski-turk.hr, phone +385 (0) 1 38 45 050 or via the direct contact form here. In order for JiT to be able to process the customer's complaint as soon as possible, customers are asked to provide complete information about the order and specific complaints regarding the same. JiT will respond to the complaint within the legally prescribed period of 15 days. Depending on the nature of the defect, JiT will take appropriate steps to provide the user with the appropriate products, ie to remedy the defects. If this is not possible, JiT will refund the user for the purchased products. In case of material defects, the provisions of the Law on Obligations on Liability for Material Defects shall apply to the relations between the user and JiT.

In case of other inquiries, complaints or requests for clarification related to the Website and the services provided on it, please contact us at jesenski-turk@jesenski-turk.hr, phone number +385 (0) 1 38 45 050 or via the direct contact form here .

The right to unilateral termination of the contract

The user who is a consumer in accordance with the provisions of the Consumer Protection Act has the right, without stating the reasons, to unilaterally terminate the contract within 14 days. The deadline starts from the day when the ordered products are handed over to the user or a third party designated by the user.

Before the expiration of the deadline for unilateral termination of the contract, the user is obliged to inform JiT about his decision to terminate the contract through the form for unilateral termination of the contract (available at this link) or through any other unambiguous statement expressing his will to terminate the contract. The user is obliged to send the form or other unambiguous statement to JiT by e-mail or by mail to the address Jure Kaštelana 19, 10000 Zagreb. JiT will send him an acknowledgment of receipt of the said statement.

If the user exercises his right to unilaterally terminate the contract, neither party will be obliged to fulfill its obligations under the distance contract, but each party is obliged to return to the other what it received under the contract.

If the user exercises his right to unilateral termination of the contract, JiT must without delay, and no later than 14 days from the date of receipt of notification of the user's decision to terminate the contract, return to the user everything he paid under the contract. JiT is not obliged to reimburse additional costs resulting from the user’s explicit choice of mode of transport other than the cheapest type of standard transport offered by JiT. JiT must refund the payment only after the ordered products are returned to him, ie after the user submits proof that the ordered products were sent back to JiT, if JiT would be notified before receiving the ordered products. Unless JiT has offered to pick up the products returned by the consumer, the user must return the product without delay and no later than 14 days after notifying JiT of his decision to terminate the contract. He is considered to have fulfilled his obligation on time if he sent the products or handed them over to JiT before the expiration of the fourteen-day period, ie to the person authorized by JiT to receive the products. The user must bear only the direct costs of returning the product, unless JiT has agreed to bear these costs or if JiT has failed to inform the user that he is obliged to bear these costs. The user is responsible for any impairment of the product resulting from the handling of the products, other than that which was necessary to determine the nature, characteristics and functionality of the product. JiT will refund the payment using the same means of payment used by the consumer when paying, unless the consumer explicitly agrees to another means of payment, and assuming that the consumer is not obliged to pay any additional costs for such refund. The user is not entitled to unilaterally terminate the contract from this section if the subject of the contract were perishable products or products that expire quickly. Additional information regarding the user's right to unilateral termination of the contract can be found in the Consumer Protection Act.